Store Policy

Customer Care Policy

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1. Customer Support:
 

Contact Information Email: info@4youii.com

• Our customer support team is committed to providing prompt assistance. For inquiries, concerns, or feedback, please contact us via email.

Response Time:

• We aim to respond to customer inquiries within 24 hours during business days (Monday to Friday). Responses may take longer during weekends or holidays.
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2. Order Processing:

Order Confirmation:

• Upon placing an order, customers will receive a confirmation email containing order details. Please review this confirmation and contact us immediately if any discrepancies are found.

Order Updates:

• Customers will be notified of order updates, including shipping information and tracking details, via email.
   

3. Returns and Refunds:

Returns Policy:

• We accept returns for a full refund within 7 days of the delivery date. Items must be unused, in their original condition, and with all tags attached and you will be liable for shipment costs.

• Any claims for misprinted/damaged/defective items must be submitted within 7 days of the delivery date. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense

​Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for (exchange or refunds):

• 1. The supply of goods that are made to the consumer's specifications or are clearly personalised;
  2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

• Therefore Printful reserves rights to refuse returns at its sole discretion.

• This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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4. No Exchange Policy

4YOUII strive to provide our customers with high-quality products and exceptional service. To ensure clarity and fairness in all transactions, we have established the following policy regarding exchanges:

• No Exchanges: We do not offer exchanges for any products purchased from 4YOUII.

• Product Selection: We encourage our customers to carefully review product details, including size guides and specifications, before making a purchase to ensure satisfaction.

• Quality Assurance: We take great care to accurately describe and photograph all products listed on our website. In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.

• Exclusions: Our no exchange policy applies to all products, including but not limited to:

  • Personalised or customized items.

  • Items marked as final sale or clearance.

• Legal Rights: This policy does not affect your statutory rights as a consumer under applicable consumer protection laws.

• Contact Us: Should you have any questions or concerns regarding this policy or your order, please feel free to contact us at info@4youii.com.
   

By completing a purchase with 4Youii, you acknowledge that you have read, understood, and agree to adhere to our no exchange policy.

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5. Shipping and Delivery:

Shipping Times:

• Estimated shipping times will be provided during the checkout process. Delays may occur due to unforeseen circumstances, and we appreciate your understanding.

• Tracking Information:

• Customers will receive tracking information once the order has been shipped.

• ​Wrong Address - If you have provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
   

6. Product Quality:

Quality Assurance:

• We are committed to delivering high-quality products. If you receive a defective or damaged item, please contact us at info@4youii.com with photos of the product within 7 days of receipt.
   

7. Feedback and Suggestions:

Customer Feedback:

• We welcome customer feedback and suggestions. Your input helps us improve our products and services. Please feel free to share your thoughts with us via email info@4youii.com
   

8. Updates to the Customer Care Policy:

Policy Revisions:

• This customer care policy is subject to periodic updates. Customers will be notified of any changes through our website or email.

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Thank you for choosing 4Youii! We value your trust and are committed to providing an excellent shopping experience.